Our first meeting of 2016 will feature a presentation from the Champlain LHIN in Eastern Ontario.

Title:

Clinical Adoption & Impact of Champlain BASE eConsult Service – Lessons Learned and Myths Busted!

Overview:

The Champlain BASE eConsult service was launched 5 years ago and has been extremely well received by primary care providers and specialists alike. Adoption and utilization amongst the primary care and specialist communities has been growing consistently, having processed over 11,000 eConsult cases across 84 different specialties so far. Direct feedback from primary care has indicated that over 60% of cases did not require a face to face referral, and in 40% of cases an unnecessary referral was in fact avoided. We will outline our managed service approach and its key elements, review more detailed utilization and impact data, and share provider experiences. We will also present some of the key lessons learned as the service continued to grow and evolve, including initial assumptions and preconceptions that had to be corrected based on the actual data collected and analyzed.

Presenters:

Amir Afkham, Senior Project Manager, Champlain LHIN

Amir Afkham has been working as the Senior Project Manager at the Champlain LHIN in Ottawa since 2009. His primary focus is on application of technologies to improve efficiency and effectiveness of processes, as well as overall collaboration amongst healthcare providers. Amir is involved with development and implementation of eHealth strategies and solutions to address regional needs, and ensuring alignment with provincial strategies. He has been the implementation and operations lead for the Champlain BASE eConsult service since inception. Amir holds a Bachelor of Electrical Engineering (Hnrs) and Minors in Computer Science and Business Administration from McGill University.

Dr. Erin Keely, Chief of Division of Endocrinology/Metabolism at The Ottawa Hospital

Dr. Erin Keely is the co-founder of the Champlain BASE eConsult service. As the Chief, Division of Endocrinology/Metabolism at the Ottawa Hospital she recognized that long wait times were impacting patient care and implemented eConsults as a way to make a difference. She is a Full Professor, Department of Medicine at the University of Ottawa and her research focus includes communication between health care professionals.

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